Content Moderator Sues Facebook, Says Job Gave Her PTSD In the class action lawsuit, the woman says that thousands of content moderators are subjected to “highly toxic” content as part of the job.
MOTHERBOARD VICE NEWS By Jason Koebler and Joseph Cox- A woman in California sued Facebook Friday for being “exposed to highly toxic, unsafe, and injurious content during her employment as a content moderator at Facebook.”
Selena Scola was a content moderator at Facebook’s Menlo Park, California headquarters from June 2017 through March of this year, according to the lawsuit. She worked for a contractor called Pro Unlimited, Inc., which helps Facebook delete content that violates its Community Standards. Facebook has roughly 7,500 content moderators worldwide, who are tasked with deleting hate speech, graphic violence and self harm images and video, nudity and sexual content, bullying, and a host of other content that violates its policies.
Scola’s lawyers say that she developed post traumatic stress disorder as a result of “constant and unmitigated exposure to highly toxic and extremely disturbing images at the workplace,” and allege that Facebook does not have proper mental health services and monitoring in place for its content moderators. The case was filed as a class-action lawsuit, but at the moment Scola is the only named plaintiff; the lawsuit names a potential class of “thousands” of current and former moderators in CA.
The lawsuit does not currently include specific details about Scola’s job and instead relies on news investigations about how content moderation works; Scola’s lawyers told Motherboard that further into the legal process she will detail them. “This complaint does not include these [specifics] because Ms. Scola fears that Facebook may retaliate against her using a purported non-disclosure agreement.”
Moderating content is a difficult job—multiple…